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(813) 333-2109
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M-F 9am - 5pm - EST
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Free
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MK Wireless
We carry one of the largest lines of cell phone accessories on the internet today. All of our accessories come with a full warranty and a money back guarantee.* Since we manufacture or import most of our products ourselfs, we are able to offer you the lowest possible price. Please note that all information collected on this site is the property of MK Wireless and by Placing an order on this site, means you will adhere to all terms and condition set by MK Wireless.
Terms and Conditions
Orders -
The information we request is used for billing purposes and to fill your orders. Please Note: if your credit card is declined, your order will be put on hold, until it is valid. If by chance the item that is ordered is not in stock we will ship the order out the moment that item is received into our inventory. Since we are able to offer such inexpensive rates on our products the demand for our accessories is sometimes quite high. The listing of a particular item or accessory does not constitute a guarantee or promise of availability. So, if an item you have ordered is not available we will try to
contact you to provide status on your order. We strongly encourge our patrons to include a current daytime phone number and email so we may contact them if any delays occur. Also, note that there maybe a slight varition in design due to factory assembly.
Shipping -
All orders take one to three business days to process before being shipped.
In most cases, orders are shipped out within 24 hours of the order being recieved.
The processing time of an order is completely separate from the shipping time,
therefore, to estimate delivery time, please consider the following steps:
1. The time an order is recieved by our office is sometimes delayed up to 24 hours.
2. The processing time of the order.
3. The accual delivery time of the shipping company.
If for any reason there is a prolonged delay in processing your order, you will be
notified by e-mail or by phone.
Our office and fulfillment department are open Monday thru Friday, 10am to 5pm EST.
No orders are processed or shipped on weekends and holidays.
Please note shipping and handling charges are non refundable, and will not be
refunded for any reason.
Exchanges -
Merchandise may be returned for exchange
within 15 days of the shipping date. If you are
exchanging for an item of lesser value, a credit in
the amount of the difference will be issued. If you
are exchanging for an item of greater value, a charge
will be processed. Merchandise will not be exchanged after 15 days Please Note: Exchanges or Replacements will only be
done one time. If the exchange is of an aesthetic
nature shipping charges will NOT be reimbursed. Customers exchanging or attempting to exchange outside of the 15 day policy will be reshipped their original product and recharged ground shipping fee.
Refunds -
Merchandise can be returned for a refund within 15 days of the shipping date. Please note Shipping and Handling chargers are Not Refundable, and will Not be refunded for Any Reason. Wholesale order are Not Refundable for ANY reason. Products returned to MK Wireless must be in resalable condition. Refunds will only be issued by the method they paid with. If an order was paid with a check, we will mail you a check or if paid by a credit card, the refund will posted to the account it was on. In the event a credit card account is closed, the Accounting Deprtment will be able to issue a refund until 180 days after the transaction date. We would then mail a check for the refund. Full Housings Sets, are also Not Refundable, Including all Nextel and Motorola Full Housings Sets. Item/items returned to MK Wireless outside MK Wireless Terms and Conditions will be charged a 20% restocking fee. Products missing or have damaged packaging will be charged a $3.00 package fee. Refunds are done at the descretion of MK Wireless. No shipping charges back to MK Wireless. Customers attempting to return outside of the 15 day policy will be reshipped their original product and recharged ground shipping fee.
Full Housing Sets -
Full Housings Sets, are Not Refundable, nor exchangable. This is due to the many parts involed in the construction of the full housings sets and the delicate nature of the installation process. This includes all Nextel, LG and Motorola series Full Housings Sets.
Restocking/Discarding Fees -
If for any reason a item is returned to MK Wireless outside these terms and conditions, a 25% "restocking/Discarding" fee will be charged. All Faceplates and housings are inspected for quality assurance before packaging and rechecked prior to shipping at our facility. This procedure generates a 99% faultless product. Therefore any faceplate or housing that is returned for a refund or replacement, which is damaged in any fashion will be charged a 20% housing discard fee.
ReShipping Fees -
If for any reason a item is returned to MK Wireless outside these "Terms and Conditions", a $2.99 shipping and handling will be imposed against your account.
info@mkwireless.com
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